DoorStep
Every promise checked.Every repair on record.
DoorStep matches emails to the right property, drafts replies, and checks the details before you send.
Every send requires human approval
From a maintenance email to a checked reply, step by step.
- 1
An email arrives
A tenant, technician or landlord writes in. DoorStep reads it as it comes.
Inbox “Is the dryer repair scheduled?”
- 2
It finds the case
The email is matched to the right property and the open repair, with the history behind it.
Matched caseMatched - Property
- Maple Street home
- Repair
- Dryer not heating
- Visit date
- Not confirmed
- 3
A reply is drafted
The draft answers from what the case says. If a date is not confirmed, it asks instead of promising.
Reply to MayaDraft “A technician will come Thursday.”
- 4
Every detail is checked
Dates, amounts and names are compared with the case using fixed rules. A promise the case does not back is held for a person.
Reply to MayaNeeds review “A technician will come Thursday.”
No confirmed date on this case.
Reply to Huron Home ServicesChecks passed - 5
Over the limit goes to the landlord
A repair above the landlord's limit waits for their decision, and the decision is kept on the case.
Landlord limit $500Decision required $650
- 6
A person releases it. It stays on record.
Nothing leaves until a person approves. Emails, drafts and decisions stay together as one case record.
Case recordAwaiting human release - Email from Maya
- Reply drafted and checked
- Landlord decision requested
Questions
Does DoorStep send on its own?
No. Nothing sends until a person reviews and releases it.
What does DoorStep check in each draft?
It compares dates, amounts and names in the draft with the case. A draft that promises something the case does not confirm is held for a person to correct. These checks use fixed rules, not AI.
Who approves repairs over my limit?
The landlord. A repair above the landlord's spending limit goes to them for a decision, and the decision is kept on the case.
Who can see a case?
Contact us to discuss case access for your team.